Complete One-Stop Custom Signage Production & Service System
Comprehensive After-Sales Warranty & Support
Official Warranty Policy
✔ Signage main body (aluminum frame, stainless steel shell, acrylic face panel): Optional value-added 5-year extendable quality warranty.
✔ LED light modules, power supplies & transformers: 3-year free replacement warranty on factory defects.
✔ Warranty Exclusions: Man-made damage, improper installation, natural disasters, and unauthorized structural modification without factory written approval.
✔ 24-hour after-sales response service: We guarantee targeted troubleshooting solutions within 24 hours of receiving your inquiry.
Extra Exclusive Value-Added Services
Frequently Asked Questions
How do I start a signage project?
Simply send us your project requirements, drawings, dimensions, reference images or even an initial idea.
Our team will review your requirements and recommend a suitable signage solution based on your design concept, application environment, materials, lighting requirements and installation conditions.
Are you a signage manufacturer or a trading company?
We are a professional signage manufacturer with our own production facility and engineering team.
We provide end-to-end signage services, including design coordination, engineering drawings, precision manufacturing, quality inspection, export packaging and worldwide delivery.
Our goal is not only to manufacture signs, but also to support customers throughout the entire project from design development to delivery and installation.
What types of signage do you manufacture?
We manufacture a wide range of custom signage, including:
Architectural Signage
Illuminated Signage
Channel Letters
Wayfinding & Directional Signs
Monument Signs
Pylon Signs
Hotel Signage
Retail & Storefront Signage
Corporate Identity Signs
Shopping Mall Signage
Interior & Exterior Signs
Digital Signage
Every signage product can be customized according to the project's branding, architecture, function and installation environment.
Can you provide custom signage design and engineering?
Yes. Our design and engineering team can support:
Signage concept design
3D renderings
Shop drawings
Structural drawings
Electrical layouts
Installation drawings
We can also optimize the design for manufacturing, installation, durability and cost efficiency while maintaining the original design concept.
Can you manufacture signage according to our brand guidelines?
Yes. We can manufacture signage according to your brand guidelines, including colors, fonts, logos, materials, finishes, lighting effects and installation specifications.
For multi-location and roll-out projects, standardized specifications and installation guidelines help maintain a consistent brand identity across different locations.
What materials do you use for custom signage?
We work with a wide range of materials, including:
Stainless Steel
Aluminum
Galvanized Steel
Brass
Copper
Acrylic
Polycarbonate
Tempered Glass
LED Modules
Vinyl Graphics
Material selection depends on the project's location, application, design requirements, expected service life and budget. Our team can recommend suitable materials for indoor, outdoor and illuminated signage applications.
What lighting options do you offer?
We offer multiple illumination options, including:
Front-lit Letters
Back-lit / Halo-lit Letters
Edge-lit Letters
Face & Back-lit Letters
RGB Color-changing LED
Warm White
Cool White
Non-illuminated Signs
Lighting can be customized according to your brand identity, architectural environment and project requirements.
Can I request samples before mass production?
Yes. Sample production is available for most custom signage projects.
Physical samples can be used to confirm materials, colors, surface finishes, lighting effects, dimensions and workmanship before mass production.
What information do you need for a signage quotation?
To provide an accurate quotation, we recommend sharing:
Drawings or design files
Sign dimensions
Material requirements
Lighting requirements
Quantity
Installation location
Delivery destination
Project timeline
If some information is not available yet, you can send us your project idea, reference images or preliminary drawings first. Our team can help evaluate the requirements.
How long does custom signage production take?
Production time depends on the project size, quantity, materials and complexity.
Typical production lead times are:
Small orders: 10–15 working days
Medium projects: 15–25 working days
Large commercial projects: 20–40 working days
After order confirmation, we provide a detailed production schedule based on the project requirements.
How do you ensure the quality of custom signage?
Quality is controlled throughout the production process.
Depending on the product and project requirements, inspections may include:
Material verification
Dimensional inspection
Welding quality checks
Surface finishing inspection
LED testing
Waterproof testing when required
Assembly inspection
Final quality inspection before shipment
Our quality control team checks each product against the approved project specifications before shipment.
How are custom signs packaged for international shipping?
We use export-oriented protective packaging to reduce the risk of damage during transportation.
Depending on the product, packaging may include:
Protective film
Foam
Corner protectors
Reinforced export-grade wooden crates.
For oversized, fragile or complex signage projects, customized packaging solutions can also be provided.
Do you provide installation drawings and technical support?
Yes. Projects can include detailed installation documentation such as:
Installation Drawings
Structural Details
Mounting Instructions
Wiring Diagrams
Installation Guides
For overseas projects, our engineering team can also provide remote technical support during installation when required.
Can you support large commercial and international signage projects?
Yes. We support international contractors, architects, developers, branding agencies, project managers and commercial brands.
Our project management team can coordinate design review, engineering development, production scheduling, quality control, packaging, logistics and installation support.
We have experience supporting projects for hotels, shopping malls, office buildings, retail chains, hospitals and other commercial developments.
Can you ship signage worldwide?
Yes. We export signage products to customers in different countries and have experience with international logistics.
Depending on the project requirements, we can arrange:
Sea Freight
Air Freight
Railway Transportation
International Express
We work with logistics partners to coordinate transportation and help ensure products are delivered safely and on schedule.
What warranty do you provide for custom signage?
Our warranty policy depends on the product type and application.
Sign bodies, including aluminum, stainless steel and acrylic panels: standard quality warranty with an optional paid extension up to 5 years
LED light modules, power supplies and transformers: 3-year free replacement warranty
The warranty does not cover damage caused by improper installation, misuse, natural disasters, unauthorized modification or repair, or other factors outside the agreed product specifications.
What happens if the signs are damaged during transportation?
If any product is damaged during transportation, please contact us as soon as possible and provide photos or videos of the packaging and damaged products.
Our team will review the situation and coordinate replacement parts, re-production or another appropriate solution according to the actual case.
Do you provide after-sales support after the warranty period?
Yes. We continue to provide technical consultation and spare parts support after the warranty period.
Our team can assist with lighting failures, wiring issues, maintenance questions and replacement parts. For outdoor signage, we can also provide maintenance recommendations to help extend the service life of the signage system.
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